Store
Policy

At Eleka, we prioritize your satisfaction and aim to provide exceptional customer care. Whether you have questions about our products, need assistance with an order, or simply want to share feedback, our dedicated team is here to help.

 

Contact Us:

• You can reach us via email at eleka.help@gmail.com or by filling out the contact form on our website.

• Our customer care representatives are available [11am - 5 pm] to assist you with any inquiries or concerns.

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Our Commitment:

• We are committed to resolving any issues promptly and efficiently, ensuring your shopping experience with Eleka is seamless and enjoyable.

• Your satisfaction is our priority, and we will go above and beyond to address any concerns or queries you may have.

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At Eleka, we understand the importance of protecting your privacy and ensuring the safety of your personal information. Here’s how we safeguard your data:

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Data Collection:

• We collect only the necessary information required to process your orders and provide you with a personalized shopping experience.

• Your personal data is stored securely and will never be shared with third parties without your consent.

 

Payment Security:

• We use trusted third-party banking services to verify and process payments securely.

• Your payment information is encrypted and protected using industry-standard security protocols.

 

Communication:

• We may contact you via email after your purchase is completed to provide order updates or to gather feedback on your shopping experience.

• You have the option to opt out of promotional communications at any time.