Eleka Lace Padded Panty

• Hand Wash Only: To maintain the fabric’s softness and elasticity, hand wash with mild detergent in cold water.
• Avoid Bleach: Do not use bleach or harsh chemicals to preserve the fabric and color.
• Air Dry: Lay flat to dry or hang in a shaded area to avoid direct sunlight, which can damage the fabric and lace.
• Do Not Iron: Avoid ironing to maintain the integrity of the padding and lace details.
• Store Properly: Keep in a cool, dry place, and avoid folding in a way that could deform the padding.

At Eleka, we are dedicated to delivering high-quality products and maintaining strict hygiene standards. Due to the intimate nature of our items, our policies on returns, refunds, and exchanges are crafted to ensure product integrity and customer satisfaction.

 

Returns and Exchanges

 

Due to the hygiene concerns associated with our intimate apparel, we do not accept returns or exchanges on any products once they have been delivered. This policy ensures that every product delivered to you is new, untouched, and adheres to our quality standards.

 

Refunds

 

Refunds are issued only under specific conditions:

 

Defective Products: If you receive a product with a manufacturing defect, you are eligible for a refund. Please contact us within 48 hours of delivery to report the issue.

Incorrect Product Delivered: If the product delivered is not what you ordered, please contact us immediately for a refund.

 

Process for Refunds

 

Contact Us: If your situation falls under the refund criteria, please reach out to our customer support team at [customer support email/phone number] with your order number and details of the issue. Include photographs as proof, if applicable.

Product Review: Upon receiving your complaint, we will investigate the matter based on the evidence provided and your shipment's history.

Refund Approval: If your claim is validated by our quality control team, we will initiate a refund

Refund Execution: The refund will be processed to your original method of payment within 7-10 business days, depending on your bank or payment service provider.

 

General Guidelines

 

Please ensure that any complaint regarding defective or incorrect products is reported within 48 hours of delivery.

Refund requests must be substantiated with proof and are subject to verification by our team.

We reserve the right to reject any refund claims that do not meet our policy requirements or if the product has been used or tampered with.

We usually deliver within 3-7 business days.

Size	Waist Measurement	Hip Measurement

Small

26" - 28" (66-71cm)

36" - 38" (91-97cm)

Medium

28" - 30" (71-76cm)

38" - 40" (97-102cm)

Large

30" - 32" (76-81cm)

40" - 42" (102-107cm)