At Eleka, we are dedicated to delivering high-quality products and maintaining strict hygiene standards. Due to the intimate nature of our items, our policies on returns, refunds, and exchanges are crafted to ensure product integrity and customer satisfaction.
Returns and Exchanges
Due to the hygiene concerns associated with our intimate apparel, we do not accept returns or exchanges on any products once they have been delivered. This policy ensures that every product delivered to you is new, untouched, and adheres to our quality standards.
Refunds
Refunds are issued only under specific conditions:
Defective Products: If you receive a product with a manufacturing defect, you are eligible for a refund. Please contact us within 48 hours of delivery to report the issue.
Incorrect Product Delivered: If the product delivered is not what you ordered, please contact us immediately for a refund.
Process for Refunds
Contact Us: If your situation falls under the refund criteria, please reach out to our customer support team at [customer support email/phone number] with your order number and details of the issue. Include photographs as proof, if applicable.
Product Review: Upon receiving your complaint, we will investigate the matter based on the evidence provided and your shipment's history.
Refund Approval: If your claim is validated by our quality control team, we will initiate a refund
Refund Execution: The refund will be processed to your original method of payment within 7-10 business days, depending on your bank or payment service provider.
General Guidelines
Please ensure that any complaint regarding defective or incorrect products is reported within 48 hours of delivery.
Refund requests must be substantiated with proof and are subject to verification by our team.
We reserve the right to reject any refund claims that do not meet our policy requirements or if the product has been used or tampered with.
